Frequently Asked Questions
Q. When will my order ship?
A. Our shipping policy is that if we receive the order by 1pm AEST, then your order will leave that same day (Mon-Fri).
Q. When will my order arrive?
A. We post with Australia Post from QLD. Generally, you can expect to receive your order in 3-5 business days.
Please note that some more remote regions of Australia may expect longer shipping times.
Q. Can I track my order?
A. Of course! We will send you a tracking number as soon as your parcel is on its way.
Q. What happens if I change my mind?
A. Thats okay! We have a pretty generous returns policy. You can find a link to our policy on the bottom left of your screen under "Returns Policy" or click here. If you still have a question, then please email us at firstname.lastname@example.org.
Q. I have a question about product warranties?
A. No worries! Just shoot us an email at email@example.com or fill out this online form and we will look after you to the best of our ability.